How To Order
Please use the product web page to order products.
To place an order, please send us a copy of your purchase order, which must have the following information: purchase order number, or credit card information, detail shipping and billing addresses, MedKoo Cat#, name of product, product weight (mg, or gram), product quantity. International customers should use English in the PO. Shipping address should not more than 4 lines with each line not more than 30 characters. For order of multiple products, unless customer requests all products to be shipped together, MedKoo will first ship the in-stock products. Customer will pay the multiple shipping fees. Purchase order can be sent via:
(1) Email: firstname.lastname@example.org
(2) Fax: 919-980-4831.
(3) Phone: 919-636-5577 (office)
(4) Our products may be also ordered through a third party at your choice. In this case, it would be slower and you may need pay a additional handle fee to the third party.
Shipping cost and delivery time:
All products will be shipped through FedEx standard express shipping. Shipping/packing charges:
Domestic: from $30.00 (delivery time is usually 1-2 days)
Canada: from $45.00 (delivery time is usually 1-2 days)
International: from $70.00 (delivery time is usually 3-5 days).
For international shipping, we will use FedEx international priority express shipping unless client requests to use others. Shipping cost will be prepaid by MedKoo, and added to the invoice. If using your FedEx account, we will not charge shipping cost.
After the package is scheduled to ship, we will inform client the tracking number through email. Most orders will be shipped out within a few hours after the official purchase order is received. If there is a delay for shipping, we will inform the client to confirm the shipping date. The estimated delivery times are usually 1-2 business days for domestic shipping (inside USA) and 3-5 days for international shipping. MedKoo cannot guarantee the time of delivery outside the US due to differences in carrier services and possible customs clearance delay.